Henry Wong
Henry has over 16 years of hands-on experience in international schools across Singapore, China, and the U.S., where he’s held senior administrative roles including Senior Admissions and Marketing Manager, Business Administration Director, and Co-head. His unique background spans both academic and non-academic leadership roles, making him one of the few international school administrators with a comprehensive understanding of all aspects of school operations.
In addition to being an accomplished editor on interpersonal relationships, Henry is one of the few administrators that have served in both academic and non-academic roles in a school. His administrative positions have included Senior Admissions and Marketing Manager, Business Administration Director, and Co-head.
“Intercultural and Servant Leadership is closely related to my daily work. Everyone is immersed in the workshop, and Henry led us very well. We shared case studies and discussed them in smaller groups, as well as role-played. In particular, the DiSC model has benefited me a lot. The assignments did not only enable me to better review the content of learning but also strengthened my bonding with other participants. I look forward to the next workshop very much. Thank you ACAMIS for organizing such a great workshop. I have learned a lot, thank you!”
Throughout his career, Henry has served in both international and bilingual schools, managing diverse student bodies ranging from 250 to 1,300 students. His expertise lies in leading non-academic functions—Admissions & Marketing, Finance, Human Resources, Public Relations, IT Help Desk, Facilities, Auxiliary Services, Procurement, and Inventory Management.
This holistic approach has enabled him to transform support functions in schools into models of excellence. Under his guidance, support staff consistently achieve 90%+ satisfaction ratings from parents and teachers, with multiple departments reaching 100% satisfaction over three consecutive years.
Henry is also a published editor and author on interpersonal relationships and a passionate advocate for developing cross-cultural awareness within school teams.
His booklet, Preparing Host Country Support Staff for their Roles in International Schools, provides practical strategies to bridge cultural gaps and enhance the engagement of local staff in the school’s mission.
A true champion of "servant leadership," Henry believes that a school’s non-academic departments should do more than provide operational support—they should embody the school’s values and contribute to a holistic, community-centred environment. His leadership has raised the bar for service standards across departments, with results that rival those of top international schools.
Henry’s commitment to aligned development and his in-depth understanding of both operational and cultural dynamics make him an invaluable asset to PD Academia, helping schools create impactful, community-focused improvements.
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What People Are Saying
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Henry’s notes really helps identify my behaviour and the other person's behaviour, and how do I tackle to build relationships.
I can say that Henry and PD Academia really did a great job coaching us about all the difficulties and understandings between us Asians and cross-cultural foreign colleagues and supervisors. This is a very good avenue to go to when we have difficulties. Not only with foreign colleagues, this includes the support staff who are locals as well.
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ESTER CHOO
Singapore American School
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After reading the booklet "Preparing Host Country Support Staff for their Roles in International Schools", my deepest reflection is regarding ‘small talk’, that is, how I can build relationships between colleagues and know it and the importance of it. So, I did some small talk exercises with my foreign employees. After that, I realized that our greeting ways became different. This helps to cultivate a closer relationship, which is also very helpful for me to serve these foreign employees better in the future.
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SUNNY WANG
Concordia International School Shanghai
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During the Legendary Service workshop, Henry set an example of legendary service. Because of work, I had to leave the first session midway. Henry took the initiative to contact me to make up lessons for me and then recommended a very applicable book to my current work situations. His care and mindfulness moved me.
Throughout the training course, Henry invited professionals such as a foreign teacher, a parent, and an operations director to share their customer service encounters with the school's staff members. He also meticulously put all of us in groups to ensure diversity and encourage in-depth sharing. Henry also created case studies for us to role-play and practice the techniques. The case studies helped us to see challenges from the perspectives of colleagues in various departments.
The whole training has given me two biggest inspirations: first, providing legendary service is teamwork. Second, legendary service begins with leadership. If it doesn’t happen, we should do our best to implement legendary service ourselves by cultivating legendary service into a culture.
I thank ACAMIS and Henry for organizing this training!
